Privacy Policy — How jta9 Protects Your Data

1. Data We Collect

When you register for a jta9 account or use any feature of the jta9 platform, we collect personal data in several ways. The categories of personal data we collect are described in full below. In all cases, jta9 collects only the minimum data necessary to fulfil the stated purpose.

1.1 Registration Data

When you create a jta9 account, you are required to provide the following information:

• Full legal name (as it appears on your official identity document)
• Date of birth (to verify you are aged 18 or above)
• Email address and mobile phone number
• Residential address (city, district, and division within Bangladesh)
• Username and password chosen by you
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which may be triggered at registration, prior to processing a withdrawal, or at any point where jta9 reasonably requires identity confirmation — you may be asked to submit:

• A copy of a government-issued photo identity document (National ID card, passport, or birth certificate)
• Proof of residential address (utility bill, bank statement, or similar document dated within 90 days)
• Proof of ownership of the payment method used (e.g., a screenshot of your bKash or Nagad account in your name)
• A selfie or live photo for identity confirmation where required

1.3 Transaction & Payment Data

jta9 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers (e.g., your bKash or Nagad mobile number), and transaction reference numbers. Full payment card or mobile banking account credentials are never stored on jta9 servers — transactions are processed through the relevant payment gateway's secure infrastructure.

1.4 Gameplay & Betting Data

We retain a complete record of your activity on the jta9 platform, including games played, wagers placed, betting markets accessed, session durations, wins and losses, and bonus redemption history. This data is used to operate the platform, resolve disputes, detect fraud, enforce responsible gaming policies, and comply with regulatory record-keeping obligations.

1.5 Device & Technical Data

When you access jta9, our servers automatically collect certain technical information about your device and session, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, click paths, and time spent on each page
• Referring URL (the page you visited immediately before arriving at jta9)
• Session identifiers and authentication tokens

1.6 Communications Data

If you contact the jta9 support team by email, live chat, or any other channel, we retain a record of that correspondence — including the content of your messages, the date and time of contact, and any resolution actions taken. This data is used to manage your enquiry, improve our support service quality, and maintain a complete record of your interactions with jta9.

2. How We Use Your Data

jta9 processes your personal data only for lawful, specified purposes. The table below sets out the primary purposes for which we use your data and the corresponding legal basis for that processing.

2.1 Marketing Communications

jta9 will send you promotional emails, SMS notifications, or in-platform messages about bonuses, new game releases, BPL cricket promotions, and seasonal offers (such as Eid or Pohela Boishakh campaigns) only if you have opted in to receive marketing communications at registration or through your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in the account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect jta9's right to send you essential account-related notifications.

3. Data Sharing & Third Parties

jta9 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share your data with third parties only in the limited circumstances described in this section, and only to the extent strictly necessary for the stated purpose.

3.1 Service Providers & Technology Partners

We engage carefully selected third-party service providers who assist us in operating the jta9 platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners process transactions on our behalf and receive only the transaction data necessary to complete payment processing.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data to deliver their games on our platform. These providers operate under their own data protection policies.
• KYC and identity verification providers: We may use third-party identity verification services to validate the authenticity of documents you submit. These providers process KYC data under strict confidentiality obligations.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics providers to help us understand platform performance and user behaviour patterns.
• IT infrastructure and hosting providers: Our platform is hosted on secure cloud infrastructure. Hosting providers may have access to server-level data but are contractually prohibited from using it for any purpose other than infrastructure management.

All third-party service providers engaged by jta9 are required to process personal data only on jta9's instructions, to implement appropriate technical and organisational security measures, and to comply with applicable data protection obligations.

3.2 Legal Disclosures

jta9 may disclose your personal data to competent authorities, law enforcement agencies, or courts if required to do so by applicable law, court order, or regulatory requirement. We may also disclose data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of jta9, our players, or the public — for example, in connection with an investigation into fraud, money laundering, or underage gambling.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jta9's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. jta9 will notify affected players by email prior to any such transfer, and the acquiring entity will be bound by the privacy commitments set out in this Privacy Policy or a successor policy of equivalent standard.

4. Cookies & Tracking Technologies

jta9 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform, remember your preferences, analyse usage patterns, and maintain session security. This section explains the types of cookies we deploy and how you can manage them.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain security tokens, remember your currency preference (BDT), and enable core features such as the cashier and game loading. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: These collect anonymised information about how players navigate jta9 — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the platform experience. No personally identifiable information is included in analytics data.
• Functionality Cookies: These remember choices you make — such as your preferred language (English), notification settings, and last-visited game category — to personalise your experience on return visits.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised account access, and automated bot interactions. These cookies are part of jta9's fraud prevention infrastructure.

4.2 Managing Cookies

You can control cookie settings through your browser. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please note that blocking strictly necessary cookies will impair or prevent access to jta9's core features, including account login and the cashier. Instructions for managing cookies in the most common browsers are available in each browser's help documentation. jta9 does not respond to browser "Do Not Track" signals at this time.

4.3 Third-Party Cookies

Some content embedded in jta9 — such as games delivered by Pragmatic Play, Evolution Gaming, or other providers — may set their own cookies when you interact with that content. jta9 does not control these third-party cookies. Please refer to the respective provider's privacy documentation for details of their cookie practices.

5. Data Retention

jta9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and for as long as required by applicable legal, regulatory, and AML obligations. The following general retention principles apply:

• Active account data: Retained throughout the lifetime of your jta9 account, plus a minimum of five (5) years following permanent account closure, to satisfy AML and financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction, whichever is later.
• Transaction records: Retained for a minimum of five (5) years following the transaction date, in accordance with financial record-keeping obligations.
• Customer support correspondence: Retained for three (3) years from the date of the last interaction, or longer where the correspondence relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as your account is active, and for three (3) years following withdrawal of consent or account closure.
• Technical and device data (logs): Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. Where data has been anonymised, jta9 may retain it indefinitely for statistical and analytical purposes.

6. Data Security

jta9 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following key controls:

• SSL/TLS encryption in transit: All data exchanged between your browser or device and jta9's servers is encrypted using TLS 1.2 or higher protocols.
• AES-256 encryption at rest: Sensitive stored data — including identity documents, payment identifiers, and passwords (which are hashed, not stored in plain text) — is protected using AES-256 encryption.
• Access controls: Access to systems holding personal data is restricted to authorised jta9 personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Regular security audits: jta9 conducts periodic security assessments and vulnerability scanning of its platform infrastructure to identify and remediate potential weaknesses.
• Incident response procedures: jta9 maintains documented data breach response procedures. In the event of a significant breach affecting your personal data, jta9 will notify affected players without undue delay and take all necessary steps to contain and remediate the incident.

While jta9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own jta9 login credentials. If you suspect that your account has been accessed without your authorisation, please contact [email protected] immediately so that we can take protective action.

7. Your Privacy Rights

As a jta9 player, you hold a number of rights in relation to your personal data. jta9 is committed to honouring these rights promptly and without creating unnecessary barriers. To exercise any of the rights below, contact [email protected] with the subject line "Privacy Rights Request" and a description of your request.

7.1 Right of Access

You have the right to request a copy of the personal data jta9 holds about you, along with information about how it is used and with whom it has been shared. We will respond to valid access requests within 30 calendar days of receipt.

7.2 Right to Rectification

If any personal data jta9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your email address or phone number) can typically be made directly through your account dashboard. For corrections to identity document data, please contact our support team.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. Please note that jta9 may be required to retain certain data for legal, regulatory, or AML compliance purposes even following a valid erasure request, in which case we will inform you of the extent to which your request can be fulfilled.

7.4 Right to Restrict Processing

You have the right to request that jta9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive the personal data you provided to jta9 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider.

7.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of jta9's legitimate interests, though jta9 may continue processing where it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

7.7 Right to Withdraw Consent

Where jta9 processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time without penalty. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

8. Contact & Complaints

If you have any questions, concerns, or complaints about jta9's data practices or this Privacy Policy, please contact us in the first instance by writing to [email protected] with "Privacy Enquiry" in the subject line. Our data privacy team will review your concern and respond within a reasonable timeframe.

jta9 takes all privacy complaints seriously. Upon receipt of a formal complaint, we will acknowledge it promptly, investigate the matter thoroughly, and provide a written response setting out our findings and any remedial steps taken. If you are not satisfied with our response to your complaint, you may seek further recourse through applicable data protection regulatory channels.

Where you believe jta9 has processed your personal data in violation of applicable law, you retain the right to lodge a complaint with the competent data protection supervisory authority in your jurisdiction. jta9 will cooperate fully with any such authority in connection with a legitimate investigation.

For general account support, responsible gaming queries, or non-privacy-related questions, please visit our FAQ page or contact [email protected]. Our team is available around the clock, seven days a week, to assist all jta9 members across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.